Shipping Policy

Effective Date: 9 August 2026

1. Introduction

At Dragon Lady Stores (“we,” “us,” or “our”), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, bushtoolsstore.com.

Fulfillment Notice: Orders are fulfilled and shipped from our fulfillment center. Our registered business office is located at 8 The Green, STE R, Dover, DE 19901, USA.

2. Shipping Destinations

Countries We Ship To: United States (all domestic regions). Excluded Regions: We do not currently ship outside the United States.

Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping: Standard shipping rates apply at checkout. There are no hidden fees or additional charges beyond what is displayed during checkout.

4. Order Processing Time

• Handling Time: Orders are processed within 1–2 business days.

• Order Fulfillment Days: Monday through Friday (excluding holidays).

• Order Cut‑Off Time: 5:00 PM EST. Orders placed before this time begin processing the same day.

• Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

• Backorders: If an item is backordered, we will notify you within 48 hours of order placement with an estimated availability date.

5. Estimated Delivery Time

Domestic Shipping:

• Transit Time: 3–5 business days for all destinations.

• Total Estimated Delivery Time: 4–7 business days from the date the order is placed.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

6. Shipping Methods and Carriers

We partner with reputable carriers to ensure your package arrives safely.

• Domestic Carriers: USPS, UPS, FedEx

• LTL Freight Carriers (for large equipment): FedEx Freight, Old Dominion, XPO Logistics

Shipment Tracking: All orders include tracking information, which will be emailed once your order has shipped. Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

After your order has shipped, you will receive an email containing:

• Tracking Number

• Carrier Name

• Tracking Instructions

You can track your package directly on the carrier’s website using the tracking number provided. You will also receive automatic email updates from the carrier as your package moves through the delivery process.

For assistance, contact Customer Service at support@bushtoolsstores.com or (888) 852 4405.

8. Delivery Issues

8.1 Delayed or Lost Packages

• Delayed Delivery: If your package is delayed beyond the estimated delivery window, contact us at support@bushtoolsstores.com or (888) 852 4405.

• Lost Packages: If tracking shows “delivered” but you have not received your package:

  • Verify the shipping address provided

  • Check with neighbors or building management

  • Contact us for further assistance

8.2 Damaged Packages

If your package arrives damaged:

• Take photos of the damaged packaging and items

• Contact us within 7 days of delivery at support@bushtoolsstores.com

Damaged items are eligible for a full refund or replacement, with return shipping covered by us.

9. Missing Items

If any items are missing from your order:

• Contact us within 7 days of receiving your package

• Provide your order number and details of the missing item(s)

We will investigate and resolve the issue promptly by sending the missing item(s) or issuing a refund.

10. Return and Refund Policy Summary

• Returns accepted within 30 days of receiving your order

• Non‑defective returns must be unused, in original packaging, with tags attached

• Customer is responsible for return shipping costs on change‑of‑mind returns

• A 20% restocking fee applies to change‑of‑mind returns

• No restocking fee applies to defective or damaged goods

• Refund processing time: 5–7 business days after inspection

For complete details, refer to our Return and Refund Policy.

11. Incorrect Address

Please ensure all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned to us due to an incorrect address:

• We will contact you to arrange reshipment

• Additional shipping charges may apply

12. Contact Information

Dragon Lady Stores

• Email: support@bushtoolsstores.com

• Phone: (888) 852 4405

• Address: 8 The Green, STE R, Dover, DE 19901, USA

• Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

• Response Time: Within 1 business day