Return and Refund Policy

Effective Date: 9 August 2026

1. Overview (Quick Reference)

• Return Window: 30 days from delivery

• Product Condition Accepted:

  • Change‑of‑Mind Returns: New, unused, original packaging, tags attached

  • Defective/Damaged Items: Any condition

• Return Method: By mail (USPS, UPS, FedEx)

• Return Shipping Cost:

  • Change‑of‑Mind: Customer pays

  • Defective/Damaged/Incorrect Items: Dragon Lady Stores pays

• Restocking Fee: 20% for change‑of‑mind returns; 0% for defective, damaged, or incorrect items

• Refund Processing Time: 5–7 business days after inspection

• Refund Method: Original payment method

• Exchanges: Accepted for defective, damaged, or incorrect items

2. Scope and Intent

This Return and Refund Policy applies to all purchases made through Dragon Lady Stores on bushtoolsstore.com (“Website”) and shipped to customers within the United States.

3. Contact Information

For questions about returns and refunds, contact our Customer Service team:

• Email: support@bushtoolsstores.com

• Phone: (888) 852 4405

• Address: 8 The Green, STE R, Dover, DE 19901, USA

• Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

4. Return Eligibility

Customers may return products within 30 days of receipt, subject to the conditions below. Returns are accepted for both defective and non‑defective products.

4.1 Conditions for Return

• Non‑Defective (Change‑of‑Mind) Returns:

  • Unused, undamaged

  • Original packaging

  • All labels and tags attached

• Defective or Damaged Returns:

  • Accepted regardless of condition

  • Photos or videos required as documentation

• Proof of Purchase:

  • Receipt or order confirmation required

5. Return Process

5.1 Initiating a Return

• Contact Customer Service at support@bushtoolsstores.com or (888) 852 4405 within 30 days of receiving your order.

• Provide your order number and reason for return.

• We will issue return instructions and an RMA number if applicable.

• Change‑of‑mind returns incur a 20% restocking fee, deducted from your refund.

5.2 Preparing Your Return

• Pack the item securely in its original packaging with all accessories, manuals, and free gifts.

• Include the return authorization form and any required documentation.

• Return Label:

  • Change‑of‑Mind: Customer downloads and pays for return label

  • Defective/Damaged/Incorrect: Dragon Lady Stores provides a prepaid return label

5.3 Shipping the Return

• Ship via USPS, UPS, or FedEx using a trackable method.

• Ship the item within 7 days after receiving return authorization.

6. Return Shipping Costs and Fees

• Change‑of‑Mind Returns: Customer pays return shipping

• Defective/Damaged/Incorrect Items: Dragon Lady Stores covers return shipping

• Restocking Fee:

  • 20% for change‑of‑mind returns

  • 0% for defective, damaged, or incorrect items

7. Specific Return and Refund Conditions

7.1 Change‑of‑Mind (Non‑Defective) Returns

• Must be unused, undamaged, and in original packaging

• Must be requested within 30 days

• Refund issued to original payment method minus 20% restocking fee

• Customer pays return shipping

7.2 Defective or Damaged Goods

• Contact us within 7 days of delivery for damaged packages

• Contact us within 30 days for defects discovered later

• Provide photos or videos

• Replacement or full refund offered

• No restocking fee

• Return shipping covered by us

7.3 Incorrect Product Received

• Notify us immediately

• We cover return shipping

• Correct product shipped at no additional cost

7.4 Product Never Arrived

• Contact us if your product does not arrive within the estimated delivery window

• We will investigate with the carrier

• If confirmed lost, we will refund or replace the item

7.5 Order Cancellation

• Before Shipment:

  • Cancel within 24 hours of order placement for a full refund

• After Shipment:

  • Follow the return process

  • Change‑of‑mind cancellations after shipment incur a 20% restocking fee

8. Refunds

8.1 Refund Conditions

• Refunds issued after inspection

• You will be notified via email of approval or rejection

• Items must meet eligibility criteria in Section 4

8.2 Refund Processing

• Refunds processed to the original payment method

• Processing time: 5–7 business days after inspection

• Additional time may be required depending on your bank or card issuer

8.3 Partial Refunds

Partial refunds may be granted if:

• Items are not in original condition or missing parts not due to our error

• Items are returned more than 30 days after delivery

9. Exchanges

We accept exchanges for defective, damaged, or incorrect items. To request an exchange, email support@bushtoolsstores.com.

10. Non‑Returnable Items

• Custom or personalized items

• Items marked “Final Sale”

11. Timelines

• Return Window: 30 days from delivery

• Damaged Package Reporting: Within 7 days

• Refund Processing Time: 5–7 business days after inspection

12. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

13. Questions and Support

Dragon Lady Stores

• Phone: (888) 852 4405

• Email: support@bushtoolsstores.com

• Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

• Address: 8 The Green, STE R, Dover, DE 19901, USA

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.